This book is an in-depth tutorial on how to make communities work to really improve business performance. It covers principles and proven practices that ensure

Learn to manage, grow, and communicate with your online community Online community management is a growing profession and companies are investing in online comm

Savvy companies recognize the value of a strong community. Think of Nike and its community of runners, Nike+, and you’ll quickly understand that creating and

A unique approach to today's hottest new job in social media Today's social community managers use social media platforms and act as brand evangelists and commu

How do organizations manage social media effectively? Every organization wants to implement social media, but it is difficult to create processes and mange empl