A Guide to Customer Service Skills for the Help Desk Professional
| Author | : Donna Knapp |
| Publisher | : |
| Total Pages | : 314 |
| Release | : 1999 |
| ISBN-10 | : PSU:000044346171 |
| ISBN-13 | : |
| Rating | : 4/5 (71 Downloads) |
Download or read book A Guide to Customer Service Skills for the Help Desk Professional written by Donna Knapp and published by . This book was released on 1999 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
